How can an account manager assist me? is designed to allow our customers to locate and purchase promotional gifts quickly and easily. However, the nature of the items offered and the specific needs of our customers require a team of experienced and courteous representatives to help process orders smoothly. Ideasbynet's account managers are trained to assist customers, resolve problems and smooth the way for a pleasant shopping experience. Our website details over 5,000 products with price and quantity splits however, if you have specific needs, can't find the products you are looking for or if you encounter any other difficulty then please call 0870 787 5527 and an account manager will be on hand directly to assist you.

How do I search the website?

Our website features a simple to use navigation structure, you can click on any of the most popular categories at the top of the screen to reveal various sub-sections. Alternatively, you can select products from the drop down menu or use the search function by simply entering the product name and clicking go. If you still cannot locate the product you are looking for then don't hesitate to contact one of our account managers who will be able to assist you further by calling 0870 787 5527.

Do you have other products not listed online?

Ideasbynet is the largest online catalogue in the UK and our product database is constantly changing reflecting the latest innvoations in the industry. We have a team of specialist sourcing managers who on a day to day basis are working with our customers to source more unusual products, so if for any reason you can't locate the product you are looking for simply contact one of our account managers on 0870 787 5527 for further advice.

What is a virtual sample?

At Ideasbynet we understand the value to our customers of being able to visualise any selected product with their desired logo or branding prior to placing an order. For this reason, unlike any other promotional gift company in the UK, Ideasbynet has a highly professional team of experienced graphic artists on hand to prepare visuals for our customers. Simply click on the 'virtual sample' button next to each product on our site, complete the details of your desired product colour and print colours, attach your logo in any format you desire and click submit. Upon receipt of your request one of our account managers will contact you to confirm your specific requirements, offer advice where appropriate and then pass this through to our deisgn studio. One of our designers will then prepare a visual of your desired product featuring your branding and this will be emailed back to you within one hour providing you with a unique insight into how your finished product will look. This service is totally free of charge and you can select as many virtual samples as you feel necessary prior to placing your order.

Can I receive an actual product sample prior to purchase?

Samples of any of the products illustrated on our literature, website and emails are available upon request and will be charged at the lowest quantity rate - payable by credit card only. No credit will be given on samples returned under the value of £10.00.

How do I place an order?

To order any products from our website simply click on the quick quote request button next to each product and complete the form with your details. Upon receipt of this information one of our account managers will contact you to confirm your specific requirements and will then prepare detailed costings which will be emailed back to you within the hour. Once you are happy with the costings and any visuals which may have been prepared for you free of charge, your designated account manager will send accross the relevant order paperwork. Once we have received your confirmed order our team of professional graphic designers will prepare your final artwork which will be emailed to you as a pdf file for you to approve. Upon receipt of your approved artwork this will then go to our production team who will process your order in line with the pre-agreed delivery dates.

How do I supply my artwork or design?

We have a state of the art design studio with a team of professional graphic artists to assist you in preparing your artwork or design. We accept all forms of artwork and logos and if you don't have any professional artwork then don't worry, we can prepare and create a print ready design using your current logo.

When will I receive my order?

Production times vary and are dependant upon the product you have chosen. Upon selecting your desired product and in consultation with your account manager you will be advised in writing of the projected delivery date. It is important to note however that delivery dates are subject to receipt of signed artwork approval and not from the date you place your order. At Ideasbynet we are aware that many customers, from time to time, require promotional products fast and as such we have a special range of 'lifesaver' products which can be printed in single colour and delivered on a guaranteed 3 or 5 day service to meet these specific requirements. If you have a specific date when you require your delivery, let us know in advance and we will make every effort to ensure your products arrive on time.

When are screen charges or setup charges?

These are industry standard charges for the set-up of specific printing equipment used to produce your imprinted promotional gifts. The majority of our products are printed using screen printing techniuqes which means that each print colour required in your logo has a specific screen manufactured in order to replicate the image correctly. Laser engraving is a computerised process that requires specific programming to set-up each order. For embroidered clothing there is a jacquard tooling charge which is a specific tool which a computer uses to create a map of your logo and then follows this to embroider each item of clothing. Transfers are digitally printed on to clear sheets and then hand applied to each individual product. Die stamps or foil blocks are hand crafted wood blocks with your logo applied onto the block in metal which is then used as a stamp to imprint or create an impression onto your desired products.

How accurate will my corporate colours be reproduced?

Due to the variety of materials and the imprinting processes utilised by Ideasbynet and its suppliers, no guarantee can be given to match exactly pantone numbers or colour samples provided by our customers. Ideasbynet will endeavour to match as closely as possible to supplied colour references and wherever possible advise of any potential issues prior to production but cannot be held liable for any deviations of print colours or cost arising from such.

How does Ideasbynet prevent errors?

Errors are one thing we don't like to make at Ideasbynet. We have a highly experienced team of account managers, web programmers, graphic artists and production staff who take painstaking steps to ensure the both the accuracy of the information displayed on our website and also to ensure that artwork and product selections are double and treble checked prior to production. However, as with any business occasionally errors do occur but you can be rest assured that on the rare occassions that this happens everything that can be done will be done to solve the issue.