Service & Support

You are eligible for a treble price-difference refund if your request meets the following conditions:

1. Our Low Price Guarantee is valid only for end user prices, not trade prices and does not apply to samples.

2. The retailer must have the identical product in-stock and the product is priced accurately in a printed brochure.

3. Due to the nature of the internet, price comparisons will be only accepted in the form of retailers printed published brochures, catalogues and or price lists.

4. Price match requests must be submitted within 72 hours of your purchase.

5. The guarantee does not apply to quotations prior to purchase only once purchased.

6. Where lower quotations are obtained from like for like suppliers Ideasbynet.com reserves the right not to accept the order but will however where possible and in most cases match the lower like for like quotation.

7. Our Low Price Guarantee is valid for one (1) price match in any given 30-day period.

8. Our Low Price Guarantee is limited to a maximum of GBP 200.00 per price match request.

9. Our Low Price Guarantee is limited to a minimum of GBP 10.00 per price match request.

10. Our Low Price Guarantee applies to credit card orders and bacs payments only.

When requesting a low price guarantee, please be aware that prices will be compared on the following criteria:

1. Price comparisons include the product price, artwork and design, printing, plus shipping & handling charges when calculating the competitor's total price in comparison to Ideasbynet product price and lowest priced delivery method for that item.

2. Our Low Price Guarantee does not apply when you use coupons, rebates, promotional offers, or product-bundle pricing on the order.

3. Our Low Price Guarantee does not apply to membership schemes.

4. Our Low Price Guarantee is limited to up to one (1) of the same product, delivered to the same address.

5. The Low Price Guarantee is subject to change at any time and is only available to purchases made in the United Kingdom.

6. Price must be displayed in printed brochure, catalogue or price list.

Please note:
To avoid potential abuse and to enable us to honour our price-match refund guarantee to genuine customers, the acceptance of all refund requests is ultimately at the discretion of Ideasbynet.com, who will at all times act reasonably and in good faith

For your added convenience, questions, comments, or suggestions can also be e-mailed to us by clicking here.