How
can an account manager assist me?
How do I search the website?
Do you have other products not listed online?
What is a virtual sample?
Can I receive an actual product sample prior
to purchase?
How do I place an order?
How do I supply my artwork or design?
When will I receive my order?
When are screen charges or setup charges?
How accurate will my corporate colours be reproduced?
How does Ideasbynet prevent errors?
How can an account manager assist me?
Ideasbynet.com is designed to allow our customers to locate
and purchase promotional gifts quickly and easily. However,
the nature of the items offered and the specific needs of
our customers require a team of experienced and courteous
representatives to help process orders smoothly. Ideasbynet's
account managers are trained to assist customers, resolve
problems and smooth the way for a pleasant shopping experience.
Our website details over 5,000 products with price and quantity
splits however, if you have specific needs, can't find the
products you are looking for or if you encounter any other
difficulty then please call 0870 787 5527 and an account manager
will be on hand directly to assist you.
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How do I search the website?
Our website features a simple to use navigation structure,
you can click on any of the most popular categories at the
top of the screen to reveal various sub-sections. Alternatively,
you can select products from the drop down menu or use the
search function by simply entering the product name and clicking
go. If you still cannot locate the product you are looking
for then don't hesitate to contact one of our account managers
who will be able to assist you further by calling 0870 787
5527.
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Do you have other products not listed online?
Ideasbynet is the largest online catalogue in the UK and our
product database is constantly changing reflecting the latest
innvoations in the industry. We have a team of specialist
sourcing managers who on a day to day basis are working with
our customers to source more unusual products, so if for any
reason you can't locate the product you are looking for simply
contact one of our account managers on 0870 787 5527 for further
advice.
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What is a virtual sample?
At Ideasbynet we understand the value to our customers of
being able to visualise any selected product with their desired
logo or branding prior to placing an order. For this reason,
unlike any other promotional gift company in the UK, Ideasbynet
has a highly professional team of experienced graphic artists
on hand to prepare visuals for our customers. Simply click
on the 'virtual sample' button next to each product on our
site, complete the details of your desired product colour
and print colours, attach your logo in any format you desire
and click submit. Upon receipt of your request one of our
account managers will contact you to confirm your specific
requirements, offer advice where appropriate and then pass
this through to our deisgn studio. One of our designers will
then prepare a visual of your desired product featuring your
branding and this will be emailed back to you within one hour
providing you with a unique insight into how your finished
product will look. This service is totally free of charge
and you can select as many virtual samples as you feel necessary
prior to placing your order.
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Can I receive an actual product sample prior to purchase?
Samples of any of the products illustrated on our literature,
website and emails are available upon request and will be
charged at the lowest quantity rate - payable by credit card
only. No credit will be given on samples returned under the
value of £10.00
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How do I place an order?
To order any products from our website simply click on the
quick quote request button next to each product and complete
the form with your details. Upon receipt of this information
one of our account managers will contact you to confirm your
specific requirements and will then prepare detailed costings
which will be emailed back to you within the hour. Once you
are happy with the costings and any visuals which may have
been prepared for you free of charge, your designated account
manager will send accross the relevant order paperwork. Once
we have received your confirmed order our team of professional
graphic designers will prepare your final artwork which will
be emailed to you as a pdf file for you to approve. Upon receipt
of your approved artwork this will then go to our production
team who will process your order in line with the pre-agreed
delivery dates.
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How do I supply my artwork or design?
We have a state of the art design studio with a team of professional
graphic artists to assist you in preparing your artwork or
design. We accept all forms of artwork and logos and for orders
over £800 there is no charge for preparing your artwork
or design. If you don't have any professional artwork then
don't worry we can prepare For further details on artwork
and design click here.
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When will I receive my order?
Production times vary and are dependant upon the product you
have chosen. Upon selecting your desired product and in consultation
with your account manager you will be advised in writing of
the projected delivery date. It is important to note however
that delivery dates are subject to receipt of signed artwork
approval and not from the date you place your order. At Ideasbynet
we are aware that many customers, from time to time, require
promotional products fast and as such we have a special range
of 'lifesaver' products which can be printed in single colour
and delivered on a guaranteed 3 or 5 day service to meet these
specific requirements. If you have a specific date when you
require your delivery, let us know in advance and we will
make every effort to ensure your products arrive on time.
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When are screen charges or setup charges?
These are industry standard charges for the set-up of specific
printing equipment used to produce your imprinted promotional
gifts. The majority of our products are printed using screen
printing techniuqes which means that each print colour required
in your logo has a specific screen manufactured in order to
replicate the image correctly. Laser engraving is a computerised
process that requires specific programming to set-up each
order. For embroidered clothing there is a jacquard tooling
charge which is a specific tool which a computer uses to create
a map of your logo and then follows this to embroider each
item of clothing. Transfers are digitally printed on to clear
sheets and then hand applied to each individual product. Die
stamps or foil blocks are hand crafted wood blocks with your
logo applied onto the block in metal which is then used as
a stamp to imprint or create an impression onto your desired
products.
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How accurate will my corporate colours be reproduced?
Due to the variety of materials and the imprinting processes
utilised by Ideasbynet and its suppliers, no guarantee can
be given to match exactly pantone numbers or colour samples
provided by our customers. Ideasbynet will endeavour to match
as closely as possible to supplied colour references and wherever
possible advise of any potential issues prior to production
but cannot be held liable for any deviations of print colours
or cost arising from such.
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How does Ideasbynet prevent errors?
Errors are one thing we don't like to make at Ideasbynet.
We have a highly experienced team of account managers, web
programmers, graphic artists and production staff who take
painstaking steps to ensure the both the accuracy of the information
displayed on our website and also to ensure that artwork and
product selections are double and treble checked prior to
production. However, as with any business occasionally errors
do occur but you can be rest assured that on the rare occassions
that this happens everything that can be done will be done
to solve the issue.
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For your added convenience, questions, comments, or suggestions
can also be e-mailed to us by clicking
here. |
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